Refund policy

Every piece we sell is handmade, and we want you to be happy with what arrives. If something is wrong, tell us and we will put it right.

If your order arrives damaged or faulty

Email loopedlittlethings@gmail.com within 48 hours of receiving your order, with your order number and clear photos or a short video of the damage. We review every claim and confirm by email before anything is replaced or refunded. Once approved, we will replace the item or refund the item price. Shipping charges are not refunded, and if we ask you to send the item back, return shipping is paid by you.

If you change your mind

Get in touch within 7 days of delivery and we will work it out with you. To be refunded, the item must be unused and in its original condition. A 20% restocking fee is deducted from change-of-mind refunds.

Return shipping is always paid by you. For a change of mind, the original shipping charge is not refunded either. We recommend a tracked service, because we can only refund items that reach us.

What cannot be returned

Custom and personalised orders. These are made specifically for you and cannot be resold, so they are not returnable for a change of mind. If a custom order arrives damaged or is not what we agreed, the section above still applies in full.
Gift wrapping and personalised message cards, once written.

A note on handmade variation

Every piece is handmade, crocheted or knotted one at a time, so small differences in size, tension and shade are normal and are not faults. Yarn and cord dye lots vary slightly between batches. If what arrived is noticeably different from what you ordered, that is a different matter, so email us and we will sort it out.

How to start a return

Email loopedlittlethings@gmail.com with your order number and what is wrong. Please do not send anything back before you have heard from us, as we need to give you the return address.

Refunds

Once we have approved your return, or received and checked a returned item, we will refund you to your original payment method within 5 business days. How long the money takes to appear after that is up to your bank or card issuer, and is usually a further 3 to 10 business days.

Cancelling or changing an order

Orders can be changed or cancelled within 24 hours of being placed. Email us as soon as you can. After 24 hours, orders cannot be cancelled.

Parcels marked delivered that have not arrived

Check with neighbours and around the property first, as it usually turns up. If it does not, email us with your order number within 7 days of the delivery date and we will open a trace with the carrier.